Frequently Asked Questions
Edufy Subscribers
What is Edufy?
Edufy is an online learning platform and marketplace
that serves live classes,
recorded courses, e-modules and books.
There are more than 100 courses on Edufy that are handled by the content
creators from around the world and teach thousands of students on Edufy.
Edufy is the ZOOM integrated for online live courses.
Which classes are right for me?
Edufy offers more than 100 classes across a variety of categories, including
language, tutor training, academic, e-modules, arts, lifestyle and more.
Every class has been designed to be accessible for people with little to no experience and advanced students alike.
With new classes launching regularly, you can learn practical skills, ignite new passions, and get everyday wisdom.
Every class has been designed to be accessible for people with little to no experience and advanced students alike.
With new classes launching regularly, you can learn practical skills, ignite new passions, and get everyday wisdom.
Is there any way to preview or get information about courses on Edufy?
Click on the courses that you would like to purchase and click on description.
You could access course details, price and schedule (Schedule only applicable
for live class).
Where can I go for help?
You can simply click our chat box and one of our representatives will assist
you.
What mode does Edufy implement for each course?
There are 2 types of courses on Edufy.
a) Subscription: Credit points Each credit is equivalent for each live session.
b) One off: No credit point Subscribers will get access to the entire course including videos and material provided.
a) Subscription: Credit points Each credit is equivalent for each live session.
b) One off: No credit point Subscribers will get access to the entire course including videos and material provided.
Will I be charged for taxes?
No, you won’t.
There are no charges on taxes for any course that you purchase on Edufy.
Will I be charged for the payment gateway?
Yes, there will be only RM0.50 payment gateway charges for every payment on
Edufy.
What is the payment method used on Edufy?
We are currently using online banking through our system.
Can I purchase any course for others?
Yes, you can purchase any course for others.
Simply key in the participants' details before check out.
How is the credit function?
As for online classes, one credit is equivalent to one session.
I don’t have online banking. How do I make payment?
We are truly sorry but as for now, the payment has to be made through the
payment gateway in the system.
I have made the wrong order
You can simply click our chat box and one of our representatives will assist
you.
Discount and Financial Aids
We can't give financial aid to learners right now, but we'd like to do this in
the future.
We offer discounts as part of some campaigns (for example promotions). Our support team doesn't have discount codes to give out to individual learners.
We offer discounts as part of some campaigns (for example promotions). Our support team doesn't have discount codes to give out to individual learners.
What do Edufy courses include?
Each Edufy course is created, owned, and managed by the instructor(s). The
foundation of each Edufy course depends on the mode of the course.
If it is a recorded version, it includes videos, slides, and text based on what
the instructors had provided.
As for live courses, you will be able to join the class online through the Edufy
system.
In addition, instructors can add resources and various types of practice
activities, to enhance the learning experience of learners.
How much does it cost to join a course?
Each course is different according to the instructors.
The price of each course can be seen on the main page.
Do I receive anything after I complete a course?
You will receive a certificate of completion for some of the courses that you
have completed.
How do I take Edufy Courses?
Edufy courses are entirely on-demand and they can be accessed from several
different devices, including a desktop, laptop, and mobile phones.
After you enroll in a course, you can access it by logging in and navigating to
your My Course page.
I can't find the course I'm looking for - do you offer it?
If you're looking for a course on a specific topic, the easiest thing is to
search by keyword, which you can do by clicking on the search bar at the top of the page.
If nothing comes up when you search for a keyword like 'French' or 'Garden',
that means we don't have a course for that topic yet.
We have lots of courses on Edufy, but there are only so many things we can
cover!
Do I have to start my Edufy course at a certain time? And how long do I have to complete it?
There are no deadlines to begin or complete a recorded course.
For a live course, the time of the course begin can be referred to your schedule
and the course duration is depending on the instructor.
What happens when the class is canceled? (Applicable for live classes only)
Your credit will be refunded into your account within 24 hours of working days.
How do I know if my class was canceled? (Applicable for live classes only)
There will be a memo informing you that the class was canceled through your
course.
The memo will be in a purple box color.
What would happen if I could not attend my live class?
Credit will still be deducted. However, you can still watch the class recording
that is available via videos tab.
Are there any tests or exams in each course?
Each course is uniquely designed by each instructor.
Any quizzes, tests or exams are available depending on the instructor.
Can I retake a test?
It depends on the instructors. If the instructors permit you to retake the
test/quiz/exam, then you may repeat it.
What to do if you have questions or feedback about course content?
You can simply click our chat box and one of our representatives will assist
you.
Suggesting new features for the site
Like any growing product, we’re not short on ideas about how to make Edufy
better.
We are constantly collecting ideas from our learners, partners and staff.
You can suggest new features for the site by reaching us through our chat box.
I couldn’t find my course
You might have archived your course. Head to our chat box to resolve this
matter.
I could not enter my class
You can simply click our chat box and one of our representatives will assist
you.
My payment failed
You can simply click our chat box and one of our representatives will assist
you.
Can I change my email?
You can simply click our chat box and one of our representatives will assist
you.
Content Creator
Content creators are people who create content. Be it academic, skills or e-modules.
Start your passion and knowledge today by being a content creator and instructor on
Edufy.
Choose a promising topic with the help of our Categories.
Plan your curriculum and start recording your video or conduct your live class on Edufy.
Fill up the registration form and submit your proposal by clicking the Teach On Edufy
button.
We are looking for experienced content creators who are willing to produce excellent
content.
You can put as many courses as you can.
All types of courses are welcome, however, there will be a team that will review your
course
outline before your course is published.
Yes. All materials, video recording, test, exams etc must be provided by the content
creators.
Yes. You may use your own Zoom account. Please note that you have to use a premium Zoom
Account to ensure the quality of the class.
If you don't have any Zoom Account, you can simply rent our zoom at the price of
RM2/hour.
Email will be sent to you within 5 to 7 working days after you have completed your
course details.
If you did not receive any feedback, simply head to our chatbox to communicate with one
of our representatives.
You can send your withdrawal notice 1 month earlier before you end your course.
Edufy has the right to make claims based on the loss caused by the content creator.
You can simply click our chat box and one of our representatives will assist you.
Our team will investigate and reach you to get further details.
Yes, you retain full ownership of your content.
No, you’re free to post your content wherever you like.
No, content posted on the Service is only available for users to stream.
A Content Creator can create as many Channels as they want in an effort to better
organize their Contributions into Channels of similar interests.
A Channel can only be linked to one Network at a time, but a Content Creator can have
multiple Channels linked to different Networks.
You can remove your Contributions from the Service at any time, but doing so will impact
your revenue. In a commitment to our users, we ensure that any Premium Content is
available to them for no less than sixty (60) Gregorian calendar days from the date they
first access it. If you remove that piece of Premium Content, you won’t receive payment
from any user that did not have access to the content for the full abovementioned day
window.
Account “Dilemmas” are issued when the MyT is notified of a violation of the Terms of
Service or the Content Creator Agreement. Sometimes content is removed for reasons other
than guidelines violations, such as the safety of the person who posted or appears in a
video, a first-party privacy complaint, court order, or other issues. Some severe
infractions such as spamming, nudity or sexually explicit content, hate speech, bullying
and/or other infractions that MyT in their sole discretion deems severe enough may
result in immediate account termination at MyT’s sole discretion.
A “Dilemmas” is given to a Content Creator or a user if the MyT Rules Group determines that a violation of some sort has taken place. All content that is in violation of the MyT Terms of Service or the Content Creator Agreement is immediately taken down, the user / content owner is made aware of the violation and the Dilemmas. A Dilemmas can disappear from the account after ninety (90) Gregorian calendar days if there are no further violations during this time period. However, another violation within the said period will result in a second Dilemmas, and the account will incur a suspension for a period of time determined by the MyT, but not less than fourteen (14) Gregorian calendar days. When the user account is restored after the second Dilemmas suspension, it will be under “Conditional Probation”. If the user violates the terms again, for any reason, within one (1) year; the account will be permanently deleted.
A “Dilemmas” is given to a Content Creator or a user if the MyT Rules Group determines that a violation of some sort has taken place. All content that is in violation of the MyT Terms of Service or the Content Creator Agreement is immediately taken down, the user / content owner is made aware of the violation and the Dilemmas. A Dilemmas can disappear from the account after ninety (90) Gregorian calendar days if there are no further violations during this time period. However, another violation within the said period will result in a second Dilemmas, and the account will incur a suspension for a period of time determined by the MyT, but not less than fourteen (14) Gregorian calendar days. When the user account is restored after the second Dilemmas suspension, it will be under “Conditional Probation”. If the user violates the terms again, for any reason, within one (1) year; the account will be permanently deleted.
Yes. It is open for all. Please advise that for non-Malaysian carefully read about
payment related procedures for better understandings.
You must inform us immediately for better service. Usually it takes up to three (3) MyT
business days for our finance department to acknowledge such changes. To be advised, do
arrange your kind actions properly for better arrangements.
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